IS SHIPPING FREE?
Shipping is free WORLDWIDE on most items. On some items, we have Free Shipping over €75
WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?
If you have a multi-item order, each item may be shipped from different international warehouses, depending on which one has them available the fastest. Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible!
WHEN WILL I RECEIVE MY ORDER?
We endeavour to get your orders out to you as fast as possible as we can't wait for you to receive your Brush Bags! Orders are shipped out directly from any of our many domestic & international warehouses and they will do everything they can to get your order to you as fast as they can! Due to the popularity of our products, please allow an estimated 1-2 weeks for your order to arrive to the Republic of Ireland or the UK. Other countries can take an estimated 1-3 weeks dependant on distance and customs. Please note, that due to the extreme popularity of our offers, these are only estimates.
WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?
If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, please contact us directly and we will endeavour to replace the package once provided with the relevant reference numbers. Please see our refund and return policy for when these might be applicable to shipping situations.
WILL I BE CHARGED FOR CUSTOMS AND TAXES?
The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.